Privacy Policy

Last Updated: August 7, 2026

Introduction

Santa AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") and our website santaai.site. Please read this Privacy Policy carefully. By using our App or website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide

When you use our App to create personalized video greetings, we collect the following information:

• Child's Information: First name, last name, age, city, and achievements (for video personalization)
• Email Address: Required for order processing and video delivery
• Chat Messages: Messages sent to Santa Claus through the chat feature
• Language Preferences: Your selected language for app localization

Automatically Collected Information

• Device Information: Device model, operating system version, unique device identifiers
• Usage Data: App interactions, feature usage, crash reports
• Analytics Data: Events such as video creation, chat messages, purchases, and ad interactions

Information from Third-Party Services

• Firebase Analytics: We use Google Firebase Analytics to understand app usage and improve our services
• Firebase Crashlytics: We collect crash reports to identify and fix technical issues
• Google Mobile Ads: We display advertisements through Google's advertising network

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To create and deliver personalized video and audio greetings from Santa Claus
• AI Processing: To generate personalized content using OpenAI API for chat conversations with Santa Claus, HeyGen API for video generation, and ElevenLabs API for audio generation
• Order Processing: To process in-app purchases and deliver purchased content
• App Improvement: To analyze usage patterns and improve app functionality
• Customer Support: To respond to your inquiries and provide technical support
• Advertising: To display relevant advertisements (through Google Mobile Ads)

Data Sharing and Disclosure

We share your information with the following third-party services:

Service Providers

• Backend Server: Your personal information (name, age, city, achievements) is sent to our secure backend server to generate personalized videos
• OpenAI: Chat messages are processed by OpenAI to generate Santa Claus responses
• HeyGen: Video generation requests are sent to HeyGen API
• ElevenLabs: Audio generation requests are sent to ElevenLabs API
• Google Firebase: Analytics and crash reporting data are sent to Google Firebase
• Google Mobile Ads: Advertising data is processed by Google's advertising network

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

Data Storage and Security

• Local Storage: Some data (language preferences, onboarding status) is stored locally on your device using secure storage mechanisms
• Backend Storage: Personal information used for video generation is stored on our secure backend servers
• Data Retention: We retain your information only as long as necessary to provide our services and comply with legal obligations
• Security Measures: We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction

Children's Privacy (COPPA Compliance)

Our App is designed for families and children. We are committed to complying with the Children's Online Privacy Protection Act (COPPA):

• We collect minimal information necessary to provide personalized video greetings
• We do not knowingly collect personal information from children under 13 without parental consent
• Parents can review, request deletion, or refuse further collection of their child's information by contacting us
• We do not share children's personal information with third parties except as necessary to provide our service (video generation, AI processing)

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: You can opt out of analytics data collection through your device settings
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided below.

In-App Purchases

• We process in-app purchases through Google Play Billing (Android) and StoreKit (iOS)
• Purchase information is processed by Google Play and Apple App Store
• We do not store your payment information; all payment processing is handled by the respective app stores

Advertising

• We use Google Mobile Ads to display advertisements in our App
• Advertisements may be personalized based on your device information and usage patterns
• You can opt out of personalized advertising through your device settings
• We show rewarded video advertisements that provide additional app features when viewed

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:

• Email: support@santaai.site
• STORIES AR LLC — 30 N Gould St, Sheridan, WY, USA
• A24Z LTD — 128 City Road, London, UK

Additional Information for EU Users (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to Object: You can object to processing of your personal information
• Right to Restriction: You can request restriction of processing
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority

Additional Information for California Users (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about what personal information we collect, use, and disclose
• Right to Delete: You can request deletion of your personal information
• Right to Opt-Out: You can opt out of the sale of personal information (we do not sell personal information)
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

This Privacy Policy is effective as of the date listed above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.